Crew Member

Summary : Gives a high level of customer service by performing the following duties.

Essential Duties and Responsibilities include the following : Other duties may be assigned.

• Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location. • Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag. • Notifies kitchen personnel of shortages or special orders. • Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts • Receives payment. • Cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas. • Demonstrates a friendly and cooperative manner when dealing with every customer

Competency : To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Uses intuition and experience to complement data. • Design - Demonstrates attention to detail. • Problem Solving - Identifies and resolves problems in a timely manner. • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. • Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. • Written Communication - Able to read and interpret written information. • Quality Management - Demonstrates accuracy and thoroughness. • Ethics - Treats people with respect; Works with integrity and ethics. • Organizational Support - Follows policies and procedures. • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Dependability - Follows instructions, responds to management direction; Keeps commitments. • Initiative - Asks for and offers help when needed. • Judgment - Exhibits sound and accurate judgment. • Planning/Organizing - Uses time efficiently. • Professionalism - Reacts well under pressure; Accepts responsibility for own actions. • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. • Quantity - Completes work in a timely manner. • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.