FT User Support Supervisor
About this role
Position Summary: The User Support Supervisor is a working supervisor position that is responsible for actively supervising the installation, maintenance, troubleshooting, and repair of all computer hardware and software, peripheral devices, audio visual hardware and software, and network and phone cabling; and for overseeing the coordination and assignment of technicians, and service requests in an effective and efficient manner.
Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
Note: This job posting is open until filled. Applications are reviewed upon receipt. Cochise College requires a post-offer, pre-employment background screening of all employees.
Marketing Statement
Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI).
CHECK OUT COCHISE COLLEGE HERE!
2023 Fortune Ranks Sierra Vista Best Places to Live For Families
Our City: Best Place for Families to Live in U.S.
About Cochise County – Explore Cochise
Duties and Responsibilities: Within the scope of college policies and procedures, this position:
Provides exceptional customer services for students, employees, and the public when responding to service requests, calls, email messages, and in-person requests seeking help; asks questions to determine nature of problem, assists customers through problem-solving process, and conducts follow-up with customers to ensure issue has been resolved
Works cooperatively with the Technology Project Manager to oversee and lead projects related to the installation, maintenance and troubleshooting computer hardware, software, peripheral devices, audio visual hardware, communication networks, and related cabling
Researches hardware and software issues; guides technicians in the problem resolution process; coordinates with vendors and other providers as needed when seeking a resolution to a problem; develops and reviews troubleshooting procedures; makes recommendations as needed for the modernization of equipment, software, and processes; stays up-to-date on technologies and advances