Behavioral Health Technician (Greenbrook)

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in one of our Mission Valley center!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments. • Competitive Compensation: Competitive starting pay range of $22-25/hr. (commensurate with education and experience). • Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage. • Growth and Development: Receive specialized training and certification in TMS and esketamine therapy. • Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care. • Location: Primarily based in our Mission Valley center, this role will be asked to cover other areas centers as needed. Reliable personal transportation is required.

What You'll Do

• Deliver TMS or esketamine treatment per provider protocols. This includes device setup, monitoring, required blood pressure checks, and REMS forms. • Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16) to track progress. • Resolve patient discomfort during treatment using manufacturer guidance and provider orders. • Build trust with patients through empathy and reflective listening. • Document sessions in the EHR and escalate concerns or incidents to management or providers. • Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows. • Keep equipment, medication, and supplies stocked, and dispose of used devices and unused medication properly. • Deliver monthly device variance reports to management. • Answer phones, follow up with patients, and handle medical records and charting. • Keep training and certifications current, and follow all compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws. • Take on other related duties as assigned.

What you'll bring:

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients. • Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively. • Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.