Client Account Manager
About this role
Client Account Manager
We are growing our sales function, and we are looking for a dynamic, client-focused Account Manager to help us establish a new account management function. This role is key to supporting our existing client base and driving additional revenue through relationship management and tailored service offerings.
If you are passionate about building long-term client relationships and driving revenue growth, we would love to hear from you! This role is offered on a hybrid basis following completion of your probation period.
About Harper James
Harper James is a growing and ambitious commercial law firm like no other. Forget any misconceptions you may have about the legal industry, we're not stuffy or inhibited by traditions.
Founded in 2014, our purpose is as strong now as it was then - to enable growth-oriented businesses to succeed through delivering top-quality and accessible legal services by acting as partners in our clients’ journeys while our people enjoy a true work-life balance.
Harper James continues to grow at c40%+ year on year. This year, more than 150 people will support 4000+ businesses and we expect to double our turnover over the next two years.
Key Responsibilities
• Build and maintain strong relationships with our existing clients. • Identify opportunities for cross-selling and upselling additional legal services. • Proactively manage client accounts to ensure satisfaction and retention. • Collaborate with internal teams, including legal and business development, to ensure seamless service delivery. • Meet revenue targets by identifying client needs and providing relevant solutions.
What we are looking for
• Proven experience in account management or client relationship roles, ideally within professional services. • Strong communication and negotiation skills. • Ability to manage multiple client accounts with a focus on service excellence. • A proactive and results-driven approach to client engagement.
We need tech-savvy self-starters who thrive in a fast-paced, modern work environment. We leverage cutting-edge technology to streamline our office processes and maximize productivity.
You’ll excel as part of the HJ team if you:
• Are a quick learner, ready to adapt to new systems and technologies with enthusiasm. • Are excited about adopting and using AI tools to boost efficiency and productivity. • Have a solid working knowledge of Microsoft 365 products (eg. Word, Excel, PowerPoint, Outlook) • Can confidently navigate SharePoint to manage and collaborate on projects.