Copier Service Technician

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner. ESSENTIAL FUNCTIONS:

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals. • Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner. • Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks. • Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual. • Complete technical training on all new equipment as assigned. • Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. • Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code. • Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech. • Attend required company and departmental meetings. • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. • Perform other related duties as assigned.

QUALIFICATIONS:

• High School diploma and two years of relevant experience; or equivalent combination of education and experience. • An associate degree preferred. • Sharp, Canon, HP and/or Konica direct service experience preferred. • Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

REQUIRED SKILLS:

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs. • Demonstrate attention to detail. • Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. • Strong ability to exercise independent judgment. • Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations. • Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; • Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. • Cost Conscious - Conserve organizational resources. • Treat people with respect; Work with integrity and ethically; Uphold organizational values. • Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values. • Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality. • Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly. • Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. • Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.