Hotel Housekeeping Supervisor $23 per hour

PRIMARY JOB FUNCTIONS

Job Duties and Responsibilities

Oversee the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. Oversee and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.

Guest Experience

Always extends professionalism and courtesy to guests.

Motivates and encourages staff to solve guest and employee related concerns. Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee's normal line of work.

QUALIFICATIONS

Licenses: • A casino work permit from the Los Angeles County Sheriff's Department. • The Hotel Housekeeping Supervisor is responsible for overseeing the hotel department processes. Regarding the supervision of employees, however, this position is limited to making suggestions or recommendations regarding the staff to the Director of Hotel Operations, who holds a Key Employee License. The Director of Hotel Operations is the position that makes managerial decisions on behalf of the hotel department. The Hotel Housekeeping Supervisor understands and acknowledges he/she cannot take any action that would require a Key Employee license.