Parking Technician Sat-Wed 4pm-12am

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Key Responsibilities:

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form • Familiarity with Microsoft office and computer systems in a fast-paced environment • Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance • Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems • Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary • Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards • Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications • Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes • Exhibit a friendly, helpful, and courteous attitude towards customers and employees • Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit • Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times • Determine the need for maintenance and/ or repairs and forward to the Property Manager • Complete daily activity reports for facility; responsible for completion of accident report • Report to work on time • Notify management of any situation that needs attention • Directly oversee all day-to-day activities associated with opening, managing, and closing the facility • Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns • Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores • Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual • Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates • Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office • Complete small cleaning or maintenance tasks according to the company's maintenance checklists • Fill in for front line associates during their absences • Perform other duties as assigned