Hotel Restaurant Manager - Ambassador Hotel Kansas City
About this role
RESTAURANT MANAGER
DEPARTMENT: Food and Beverage
REPORTS TO: F&B Manager
STATUS: Non-exempt
POSITION SUMMARY:
The Restaurant Manager sets and achieves the highest standards in all areas of restaurant operations including the Team Member experience, Guest experience, and financial results. Overseeing training and development of all restaurant curators leads the way in providing exceptional food in a safe, clean, and inviting atmosphere.
RESPONSIBILITIES:
Maintains P&L authority over assigned location.
Manages the reservation system, flow of service, scheduling, schedule adjustments, and attendance notices.
Facilitates team briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information.
Identifies talent both internally and externally. Interviews, hires and on-boards new curators, with the intention of finding future leaders.
Monitors the work performance of curators.
Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation.
Promotes excellent guest service and handles guest concerns in a prompt and professional manner. Ensures curators conduct themselves in a professional manner with the awareness that all actions and communications are within guest view.
Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner.
Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Associates are trained in appropriate responses to unsafe situations.
Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability.
Assists with marketing and promotional programs to build restaurant sales.