Store Manager

Location: Woodbridge NJ Thrift Retail with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We employ passionate retail leaders who like to challenge the status quo, loves coaching people to perform for the good of others, and believes in the power and potential of people. We're on the hunt for our next Store Manager. This entrepreneur leads the store team to drive incremental sales growth, embed the brand in the fabric of your location, provide a level of customer service that consistently exceeds expectation and cultivates high performing teams. The store manager drives operational excellence through understanding of Goodwill NYNJ standards and obsessive attention to detail. This training focused leader cultivates an environment of learning and embodies the values of our mission. If you like fast-paced environments that empowers you to truly be the owner of your business, we would love to hear from you!

The Awesome Things You'll Do DRIVE FOR RESULTS

Analyze available sales reports and data to assess the needs of the business and create business strategies based that analysis. Set KPI goals (ATV, UPT and conversion) and hold team accountable for achieving. Continuously coach and motivate team to meet assigned goals and expectations. Ensure development of associates' sales techniques and product knowledge to maximize sales growth. Demonstrate sales leadership for the team by playing an active role on the selling floor. Collaborate with Regional/District Manager and Marketing to identify marketing opportunities to drive sales.

CUSTOMER SERVICE

Drive Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation. Ensure all associates provide the highest level of customer service. Cultivate customer relationships by knowing and engaging repeat clientele. Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience.

OPERATIONS

Manage store P&L by managing controllable expenses and labor cost ensuring store profitability. Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash. Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets. Protect store assets and inventory. Bring any Loss Prevention concerns to the Regional/District Manager's attention. Responsible for the accuracy of product assessment, boutique product selection and pricing where applicable. Ensure stockroom is maximizing production of donations and flow of product to the sales floor is quick and efficient.