Retail Supervisor | Madison, AL
About this role
Position Title: Retail Supervisor Reports To: Retail Manager Department: Supervisors FLSA Status: Nonexempt
POSITION SUMMARY
The Retail Supervisor is responsible for managing the daily operations of the front end and retail sales floor. This role involves maintaining company standards across all store areas, staying attentive to customer and donor needs, and ensuring team members deliver quick, accurate, and friendly service. Retail Supervisors actively engage in auditing, quality control, and daily activities to observe, evaluate, train, and coach team performance. To support store operations, this position requires flexibility to work a rotating schedule (mid-shifts, evenings, weekends, and holidays). Retail Supervisors exemplify the America's Thrift Core Values in donor experience, productivity, and customer service.
KEY RESPONSIBILITIES
Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Provide regular observation, interaction, coaching, and recognition to team members.
Schedule team members according to the store's labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer/donor questions, requests, and complaints.
Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with the setup of sales and marketing promotions and programs.