Community Services Coordinator, Inclusion Support and Crossing Guards

Under the direction of a Community Services Supervisor, this position will be responsible for developing, coordinating, and implementing the City’s Inclusion Support Services and Crossing Guard programs. The anticipated work schedule for this position is Monday through Friday, 7:00 a.m. to 4:00 p.m. and occasional nights and weekends, based on operational needs.

Inclusion Support – The City provides accommodations for individuals with varying abilities to participate in City classes, camps, programs, and events. This position trains, schedules, and oversees inclusion staff, works with staff from other City departments, and provides training and guidance to City programs on behavior management, inclusion strategies, and effective support techniques.

Crossing Guards – The City collaborates with local school districts to assist schoolchildren and other pedestrian traffic with safe, efficient street crossings near school zones at currently 36 traffic-warranted intersections throughout the community. This position trains, schedules, and currently oversees currently 40 crossing guards and works with school district staff to ensure safety and continuity.

Duties and Responsibilities: • Assists with directly hiring, scheduling, supervising, and training approximately 60 part-time, seasonal, and temporary staff throughout the year, including 40 crossing guards and 20 inclusion aides • Coordinates the City’s Inclusion Support Services, including participant intake, staff assignments and scheduling, communication with staff, documentation, and follow-up • Serves as a resource for inclusion support and collaborates with program staff, families, participants, and community organizations to identify needs and develop individualized strategies that promote successful inclusion in City offerings • Develops and facilitates training for full-time, part-time, seasonal, and temporary staff on appropriate inclusion strategies, participant support, behavior management, communication, safety, and reasonable accommodations • Coordinates the crossing guard program, including training, scheduling, and overseeing staff, as well as collaborating with City departments and school districts for pedestrian safety • Provides customer service to parents of program participants and the general public, which includes providing accurate information on policies and procedures, and effectively addressing participant concerns in a timely manner • Works collaboratively with City departments and school districts to facilitate pedestrian safety • Plans and implements assigned programs as well as special event activities; develops and monitors assigned budgets • Documents the progress and effectiveness of specific and assigned programs offered by the City; develops and presents recommendations for additions, deletions, or revisions to programs; justifies recommendations with appropriate background data • Prepares various reports and makes presentations to the Community Services division, City departments, and the Parks, Recreation, and Community Services Commission, as needed • Creates and updates forms using various commuter applications; performs record retention activities, maintains and tracks program data; prepares memos • Collects, maintains, and analyzes program participation information and other data to evaluate services, identify trends, and support program improvements • Attends City trainings and conducts staff meetings and trainings • Performs website management, ensuring current information is up to date and properly showcased • Establishes positive working relationships with City employees, the public, volunteers, and participants • Performs other duties as assigned