Admin Supervisor

Admin Supervisor – Maternity Cover

Location: Ayr Hours: Full-Time, 40 hours per week Contract: Fixed-Term Maternity Cover

About the Role

We're looking for an experienced Administration Supervisor to join our Ayr Distribution Centre. This is a predominantly office-based leadership role where you'll oversee a team responsible for customer administration, stock control processes, and operational support across the network. The role combines team leadership, customer service excellence, and administration management to help deliver a first-class customer experience.

If you're a people-focused leader who enjoys managing administrative operations, supporting customers, and driving team performance, we'd love to hear from you.

Key Responsibilities

• Leading, coaching and developing a team of administration and stock colleagues. • Ensuring customer delivery administration is completed accurately and efficiently. • Supporting the delivery of a positive customer experience across the network. • Managing workload priorities and providing day-to-day guidance to the team. • Monitoring the admin of stock accuracy and assisting with investigations where discrepancies occur. • Producing reports and analysing operational data to identify improvement opportunities. • Working closely with warehouse, transport and customer service teams to resolve issues. • Supporting performance reviews, coaching conversations and colleague development. • Driving high standards, continuous improvement and a "right first time" approach across the department.

What We're Looking For

• Previous experience in a supervisory or team leadership role. • Strong customer service background with experience managing customer queries, complaints or service-related issues. • Excellent communication skills, both written and verbal. • Experience managing workloads and supporting team performance. • Strong investigation and problem-solving skills with the ability to identify root causes and implement solutions. • Ability to build positive working relationships across multiple departments. • A proactive and organised approach with strong attention to detail. • Logistics, warehouse or distribution experience would be advantageous but is not essential.

What's in it for You?

You'll have the opportunity to make a real impact on operational performance, inventory accuracy, and customer satisfaction while developing your leadership skills within a supportive and fast-paced logistics environment. We're looking for someone who leads by example, embraces change, and is passionate about developing both people and processes.