Guest Experience & Sales Associate

You’re great with people, notice the details, and feel comfortable making a recommendation that leads to a sale. At BOLT FARM, you’ll help couples enjoy an unforgettable getaway and give them a reason to return. This hands-on role blends warm hospitality with relationship-based sales across our Front Desk, Happy Hour, and Wellness Haven.

BOLT FARM is building America's most iconic romantic luxury retreat brand, backed by 3,300+ five-star reviews, 1M+ followers, and features in Forbes, Travel + Leisure, and Netflix. If you turn genuine connection into confident action, this is your seat. 🚀

THE ROLE

You'll be cross-trained across the Front Desk and Wellness Haven and assigned to either — or both in the same shift — based on business needs. Wherever you're working, the job is the same: build trust, learn what the guest values, recommend what will make their stay better, confidently ask for the close, and record the details accurately so nothing falls through the cracks between teammates.

Happy Hour is the role's signature rebooking moment — you'll host it, build rapport, and invite guests to protect their next stay while the emotion is still fresh. Beyond that, you'll recommend and convert rebookings, spa treatments and packages, retail, celebration add-ons, stay extensions, and new reservations, always matched to what the guest actually wants rather than a one-size-fits-all pitch.

WHAT YOU'LL DO

Deliver polished arrivals, orientations, and departures at the Front Desk; manage guest intake, scheduling, and provider coordination in the Wellness Haven.

Host and work Happy Hour and property events, including responsible alcohol service.

Recommend and close rebookings, spa services, retail, experiences, and stay extensions.

Process payments and keep guest notes, intake details, and handoffs accurate in Company systems.

Coordinate with Spa, Housekeeping, Maintenance, and onsite leadership to resolve guest requests and escalate what you can't.

Maintain a calm, luxury-ready environment at both the Front Desk and in the Wellness Haven.

COMPENSATION & GROWTH

This is a full-time, non-exempt hourly role requiring evening, weekend, holiday, and event availability. Pay includes a competitive hourly base, a team commission pool on rebookings, spa, retail, experiences, and new reservations, and a guest-satisfaction (NPS) incentive.