Field Training Manager

Field Training Manager

Steak ’n Shake | Franchisee

Position Overview

Steak ’n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak ’n Shake leadership.

Key Responsibilities

1. Lead Market-Based Training Execution

• Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets. • Execute special projects and field tests while ensuring consistent brand standards and operational excellence. • Measure training effectiveness and adjust delivery to maximize performance outcomes.

2. Coach & Develop Restaurant Leadership

• Conduct structured restaurant assessments and lead “development days” with Franchisees. • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback. • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results. • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability.

3. Facilitate Instructor-Led Training

• Facilitate 2–3 training classes per month (approximately 27 annually) in assigned franchisee markets. • Teach core operational, leadership, and performance curriculum aligned with company strategy. • Receive recommendations from field leadership on training needs and provide live support. • Teach and oversee food safety training certification at the restaurant level

4. Manage Training Restaurant Certification Standards

• Oversee and ensure disciplined execution of the training restaurant certification process. • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards. • Strengthen organizational performance through structured certification oversight. • Visit high-performing restaurants and develop them into certified training restaurants • Partner with existing certified training restaurants to audit and coach training best practices