Senior Manager, Quality Assurance
About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
• Facilitate the development of the process documentation (Procedures and policies) for the assigned processes. • Trains and coaches the operations personnel to develop and maintain the process documentation created. • Helps in developing metrics / KPIs for the assigned processes (measures the depict efficiency and effectiveness of the processes). • Reviews operational definitions for the process metrics developed to ensure there is no ambiguity in collecting and tracking the metrics. • Helps in creating data collection templates for the KPIs defined. • Performs bench marking of process, practices and metrics to ensure processes continue to mature and evolve over a period of time. • Develops targets for KPIs to ensure optimal performance of processes and personnel involved. • Conceptualizes, creates, and rolls out dashboards that showcase the performance of the processes. • Leverages the dashboards created to facilitate periodic business reviews by involving all the associated employees and process/business leaders. • Supports in identifying performance gaps in the process definitions, process adherence.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .