Credit Balance Supervisor
About this role
Envision Radiology is seeking a full-time Credit Balance Supervisor to join our team!
Monday - Friday, 8:30AM - 5:00PM CST | Pay range: $51,960 - $64,950
Open to AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA, & PA Markets
Summary/Objective
The Credit Balance Supervisor is responsible for leading and managing the strategic direction of credit balance functions to optimize efficiencies and minimize over collection of revenue. This role assigns and supervises work related to credit balance accounts, overseeing day-to-day billing operations and analyzing and reviewing the payment portion of billing services to ensure accuracy and timeliness. The Supervisor monitors patient accounts to identify situations causing credit balance errors and works closely with leadership and other department managers to ensure optimal performance of the entire revenue/billing cycle.
Essential Functions
1. Provides daily leadership and operations support to the credit balances team within Billing Services to include supervision of credit balance systems/sources and staff to ensure optimal results and work flow.
2. Serves as an escalation source and resource to team & other departments.
3. Identifies reasons for credit balance errors and manages process for balance reallocations and refunds.
4. Supervises workflow and maintains staffing schedules.
5. Maintains compliance, policies, trainings, communication and engagement throughout the team.
6. Researches, detects trends and resolves a wide variety of complex credit balance issues to include internal system issues, payer system issues and merchant vendor issues.
7. Works closely with other department supervisors and leadership regarding department communications.
8. Remains knowledgeable on cash application processes, third party payment requirements and regulatory guidelines at the federal, state and local levels for payer types.
9. Identifies possible process improvements & standardization.
10. Forecasts staffing needs and works closely with Human Resources when a need arises to perform candidate interviews & selection.
11. Other duties as assigned.