India Customer Success Leader

India Customer Success Leader

Location: Gurgaon/ Mumbai

The Role

We are seeking a transformational Customer Success & Consulting Leader to drive strategic growth, customer value realization, and executive engagement across NielsenIQ’s FMCG and Technology & Durables businesses in India. This leader will define and execute the customer success strategy, build deep C-suite relationships, and position NIQ as a trusted strategic partner for some of India's leading organizations.

The successful candidate will combine strong commercial acumen, consulting expertise, customer leadership, and people management capabilities to accelerate growth, strengthen client partnerships, and deliver measurable business outcomes. They will serve as the voice of the customer internally while influencing strategic decisions across Commercial, Product, Analytics, Data Science, and Operations teams.

This highly visible leadership role offers the opportunity to shape a future-ready Customer Success organization, foster a culture of collaboration and excellence, and influence the future direction of NielsenIQ's customer engagement model

Key Leadership Accountabilities

Strategic Customer Leadership

• Build and manage strategic relationships with C-suite executives across key customer accounts, positioning NIQ as a trusted advisor and growth partner for both the verticals. • Act as the voice of customers within NielsenIQ, ensuring customer priorities are reflected in product innovation, business planning, and service delivery strategies • Lead customer transformation conversations, connecting market intelligence, analytics, and insights to measurable business outcomes. Drive customer adoption, value realization, retention, and long-term partnership growth. • Serve as the executive escalation point for critical customer opportunities and challenges.

Drive Commercial Growth

• Drive a disciplined account growth strategy by identifying whitespace opportunities, expanding strategic partnerships, and accelerating cross-sell and upsell initiatives. • Partner closely with Commercial, Product, Pricing, and Operations teams to unlock sustainable growth and maximize customer lifetime value. • Influence revenue growth by aligning customer priorities with NIQ capabilities and innovation roadmap. • Create a scalable framework for value-based customer engagement that strengthens loyalty and accelerates growth.

Lead a High-Performing Organization