Operations Expert (multiple positions available)

Original Posting Date: 11/02/2026

Job Title: Operations Expert (multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks an Operations Expert (multiple positions available) at our Newtown Square, PA location to lead complex and cross-departmental/cross-unit projects.

Expectations and Tasks:

Provides leadership and team development, coaching, and facilitation; ensures the alignment of team priorities with broader best-run projects and programs in alignment with unit/SAP-strategy and initiatives. May be the in-house expert on business topics or specific technologies. Works on business issues or advanced complex technical projects requiring state of the art technical, industry or business knowledge and concepts. Directs the design, planning, and implementation of (business) development/change programs, policies, processes, standards and procedures or technologies. Approves change management initiatives and suggests enhancements to existing programs. Provide neutral & holistic view on organization/unit/area. Link unit/area specific goals and execution plans with the rest of the organization and overall company goals. Establish (co-) operational model within business unit in close alignment with internal and external stakeholders. Drive cross-unit initiatives in cooperation with other stakeholders. Act as trusted advisor in community, actively applying expert knowledge. Develops concepts and processes for continuous improvements of operational procedure, tools, processes, and content. Conducts assessments and reviews to actively contribute to improvement on process performance. Act as trusted advisor in community, actively applying PM expert knowledge. Inbound and outbound communication on senior management level. Supports senior management in monitoring and evaluation of KPIs. Guides tasks and processes of other team members. Acts as role model for team members from Associate to Expert level: gives feedback on skill development and training. Takes Team Lead Role from time to time.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Business, Finance, or a related field of study and seven (7) years of experience in the job offered or related occupation. Employer will accept a combination of education and experience as equivalent to a Bachelor’s degree. Alternatively, a Master’s degree or foreign equivalent in Business, Finance, or a related field of study and five (5) years of experience in the job offered or related occupation.