Team Leader - Utilities
About this role
What being part of the Sigma Family means for you
Team Leader - Utilities
As a Team Leader, you will be responsible for leading a team of Advisors, driving exceptional operational performance, and ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. Reporting directly to the Service Delivery Manager, we are specifically seeking an experienced Team Leader with a strong background in the Utilities sector and a proven track record of delivering results in a fast-paced customer service environment.
Location: 📍 Southern Suburbs, Cape Town
Sigma Family
💚 At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
What being a part of the Sigma Family means for you!
📈 Career development and opportunities to apply for internal promotions following your probationary period.
🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.
💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity...
What Your Day-to-Day Will Look Like
As our Team Manager, you'll play a key role in leading, developing, and motivating Advisors while driving operational performance and ensuring an exceptional customer experience.