Adventureland Park - IT Support Intern

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The IT Support Intern will assist with the set-up and maintenance of all networking systems for all Adventureland's IT infrastructure, as well as provide IT support for special events. This position will provide the incumbent with invaluable work experience and a deep knowledge of IT that will supplement their college instruction.

We are currently looking for a:

Adventureland Park - IT Support Intern

Roles & Responsibilities:

• Immerse in the IT department function and assist with special projects • Interact with park leadership and departmental heads to better understand their business needs, current issues, and proposed improvements; gather and present this information to IT and park Leadership • Assist with training end-users on a variety of IT platforms • Maintain computer network documentation and update computer maintenance manuals, as needed • With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment • Provide direct user support for all assigned users' software and hardware needs. • Support computer equipment or units of local area networks requiring use of standard interface protocols • Assist with installation and cabling, user support, backups, and IT documentation • Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds • Provide support to users relating to both hardware and software problems on their personal computers • Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards • Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks • Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication • Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders • Assist with the take down, removal, and/or storage of workstations for festivals and events • All other duties assigned by leadership