Field Service Manager - Protein Processing Machinery
About this role
Description
Cozzini, a Midera Company, is a leading manufacturer of food processing equipment serving protein and pet food producers worldwide. Known for innovative solutions and exceptional customer support, we are seeking an experienced Field Service Manager to lead our technical service team and help drive customer success.
This role is ideal for a hands-on service leader with a strong mechanical and technical background who enjoys developing teams, solving customer challenges, and improving service performance. The position requires up to 35% travel .
Position Summary
The Field Service Manager is responsible for leading the Field Service team, supporting customers, and ensuring the efficient execution of service operations. This role oversees service scheduling, technician development, troubleshooting efforts, and cross-functional collaboration while maintaining a strong focus on customer satisfaction, operational performance, and safety.
Responsibilities
• Lead, coach, and develop a team of Field Service Technicians and technical support personnel. • Establish performance expectations, training initiatives, and career development opportunities that support team growth and success. • Foster a culture centered on safety, accountability, continuous improvement, and customer satisfaction. • Provide technical leadership and support for equipment installations, start-ups, troubleshooting efforts, and customer site visits as needed. • Build strong customer relationships through responsive communication, technical expertise, and effective problem resolution. • Partner with customers to improve equipment reliability, operational efficiency, and overall performance. • Manage service schedules, technician assignments, travel requirements, and resource utilization. • Ensure timely response to customer inquiries and successful resolution of service-related issues. • Monitor key service performance metrics and implement process improvements that enhance operational effectiveness and customer satisfaction. • Maintain accurate service documentation and reporting while ensuring compliance with company standards and procedures. • Collaborate with Engineering, Quality, Manufacturing, and Sales teams to identify opportunities for product and service improvements. • Ensure all service activities are conducted in accordance with company safety policies, procedures, and regulatory requirements. • Promote safe work practices for employees, customers, and contractors at all times.
Benefits
• Medical, Dental, and Vision Insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Company-Paid Life Insurance • Company-Paid Disability Insurance • Employee Assistance Program (EAP) • Paid Time Off and Company Holidays • 401(k) Plan with Company Match • Ongoing Technical and Professional Development Training