Account Manager
About this role
Description
About Innovative Labs We are a leading maker of liquid dietary supplements, known for our innovation, strong R&D, and focus on quality. With our in-house team, we create custom liquid products for top wellness, nutraceutical, and food brands.
At Innovative Labs, we believe in teamwork and creativity. For over 15 years, we’ve helped brands bring new ideas to life with high-quality liquids, gels, purees, pastes, oils, and emulsions. Our modern facilities and dedicated team work together to make products that matter.
Here, you’ll grow, learn, and be part of a team that’s always improving and moving forward.
Why You’ll Love Working Here
• Your Work Matters: Support the Brands People Use Every Day • Collaborate & Create: Join a team that values fresh ideas, open communication, and teamwork • Grow Your Career: We encourage curiosity, learning, and stepping up to new challenges • Supportive Culture: Thrive in a workplace that values your contributions and well-being
About the Job
The Account Manager at Innovative Labs is responsible for supporting the execution and lifecycle management of customer products manufactured by Innovative Labs. Operating within a contract manufacturing environment, this role serves as the day-to-day account leader for assigned products from pilot through commercialization and ongoing production. Additionally this role is responsible for proactively growing assigned accounts. The Account Manager ensures products remain aligned with manufacturing capabilities, and meet quality and regulatory requirements through strong cross-functional coordination and disciplined execution.
What You’ll Do
Product Execution & Portfolio Support
• Support the execution of customer-manufactured products from pilot through commercialization and routine production • Coordinate timelines, deliverables, and dependencies to ensure successful manufacturing outcomes • Help customer service maintain up-to-date customer forecasts and lead out on annual budgeting and planning cycles • Own pricing elements including Variable Gross Maring (VGM), MOQ structures, and cost-related updates as directed • Ensure customer demand aligns with internal manufacturing capabilities
Cross-Functional Coordination
• Coordinate with Operations, R&D, Quality, Regulatory, and Customer Service to support product execution • Track action items, risks, and open issues, escalating as needed • Participate in customer technical, operations, and pilot meetings • Support artwork, labeling, and packaging review to ensure compliance with SOPs and regulatory requirements for pilots and first production runs