Reservation Manager

Join the Nikki Beach Hospitality Group!

Position: Reservations Manager Location: Santorini - Greece Contract: Full time

Position Overview

We are seeking an experienced and service-oriented Reservations Manager to oversee the reservations operations and ensure a seamless guest booking experience at Nikki Beach.

This role is responsible for managing reservations, optimizing booking efficiency, maximizing revenue opportunities and maintaining the highest standards of guest service. The Reservations Manager will lead the reservations team, coordinate closely with operational departments, and ensure every guest interaction reflects the luxury hospitality standards of Nikki Beach.

The ideal candidate is highly organized, commercially minded, and passionate about delivering exceptional guest experiences in a fast-paced luxury hospitality environment.

Key Responsibilities

• Oversee daily reservations operations, ensuring accuracy, efficiency, and exceptional guest service. • Lead, train, and develop the reservations team to maintain high performance and service standards. • Manage incoming reservations, modifications, cancellations, and special requests across all booking channels. • Monitor booking trends, occupancy, and availability to maximize revenue and optimize capacity. • Develop and implement reservation procedures to improve operational efficiency and guest satisfaction. • Coordinate closely with Front Office, Guest Relations, Sales, Marketing, and Operations teams to ensure seamless communication. • Manage VIP reservations, special occasions, and high-profile guest requests with discretion and attention to detail. • Monitor reservations performance, conversion rates, cancellations, and other relevant KPIs. • Ensure accurate guest information and booking records are maintained within reservation management systems. • Handle guest complaints and booking-related challenges professionally, ensuring timely and effective resolutions. • Support revenue management initiatives, including upselling opportunities and booking strategies. • Prepare regular reports on reservations performance, booking trends, and revenue opportunities. • Ensure compliance with company policies, operational procedures, and luxury hospitality standards.

Benefits

• Meals provided when working on site • Accommodation can be provided

What We're Looking For

• Minimum 3–5 years of experience in reservations or guest services within luxury hospitality, including previous supervisory or management experience. • Previous experience in luxury hotels, resorts, beach clubs, or high-end restaurants is highly desirable. • Strong knowledge of reservation management systems and booking platforms. • Excellent leadership, communication, and interpersonal skills. • Strong commercial awareness and understanding of revenue optimization. • Exceptional organizational skills and attention to detail. • Ability to manage multiple priorities and remain calm under pressure. • Experience handling VIP guests and delivering personalized luxury service. • Fluency in English; additional languages are considered an advantage. • Flexibility to work weekends, holidays, and peak operational periods as required.