Patient Liaison Officer
About this role
Patient Liaison Officer
Ross Hall Hospital 37.5 Hours & Permanent Salary: Up to £25,525.00 per year (depending on level of experience, training and qualification)
Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets. • You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC). • You facilitate necessary access times and information required for patients to convert to procedure. • You appropriately influence patients to choose Circle Health Group for their procedure. • You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment. • You book appropriate self-pay patients into a suitable clinic appointment. • You comply with all relevant mandatory training.
Applicants should meet the following criteria:
• Customer service using telephone, written and face-to-face communications. • Working within service performance standards. • Proven influencing/sales skills. • Proficient in MS Outlook, Excel and Word. • Excellent command of the English language, both written and verbal. • Excellent telephone manner and interpersonal skills.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
• 25 days holiday per year + bank holidays, increasing to 30 days with service • Private Pension Scheme • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions • Friends & Family Hospital Discounts • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay • Non-contributory life insurance • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits • Access to resources, tools and services to support your wellbeing • Employee recognition programmes • Industry leading training and development opportunities