Enterprise Systems Support Administrator

Location: UK - Remote

Salary: £30K-35K – Dependant on experience

Hours: Full Time

Contract Type: FTC – 12 months

Reports To: Head of Enterprise Systems

Key Internal Contacts/Relationships: End users of the Enterprise solutions/IS department/ICT Helpdesk

Key External Contacts/Relationships: Solution Providers

Job Purpose: To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed.

About HALO:

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.

Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.

HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

About the role:

This role sits within the Enterprise Systems Support team and provides day‑to‑day operational support for NetSuite and other Enterprise systems (Fleet, HR etc). The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business processes. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.

Responsibilities:

• Manage all support related issues across all Enterprise Systems resolving support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes. • Manage the day-to-day NetSuite administration as part of the support team including user setup, roles, permissions, and security access, ensuring consistent application of role-based access controls and best practice governance standards across all platforms. • Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets. • Troubleshoot system issues and coordinate with third party partners and support where required • Carry out testing for system upgrades and rollouts