Leasing Admin
About this role
Location: Remote
Type: Contractor / Full-Time / Temporary
Schedule: Monday to Saturdays Compensation: $8 - $12 per hour.
ABOUT NOVO Founded in 2003 and headquartered on Capitol Hill in Washington, DC, NOVO is a multifamily owner, developer, asset manager, and property management company. NOVO manages roughly 2,000 apartment homes across Washington, DC, Maryland, Virginia, Chicago, and Cambridge, Maryland, with a focus on strong operations, quality service, and great living experiences for residents.
ABOUT THE ROLE The Leasing Admin supports leasing, marketing, and resident relations for a 380-unit portfolio, helping maintain efficient property operations and maximize occupancy. Working remotely alongside the Property Management Team, you will be a responsive, bilingual point of contact for prospects and residents in both English and Spanish.
WHAT YOU'LL DO
• Maintain knowledge of available apartments, pricing, floor plans, amenities, and community features. • Respond to leasing inquiries within one business day, provide property information, schedule tours, and follow up with prospects to encourage applications. • Maintain accurate prospect records, notes, and tour appointments in Yardi. • Assist the Property Management Team with applicant qualifications, paperwork, lease preparation, and administration, following NOVO's written screening criteria consistently for every applicant. • Support property marketing and leasing initiatives as requested. • Answer incoming phone calls during designated business hours. • Respond to resident requests and questions, coordinating with the Property • Management Team to ensure timely resolution. • Comply with Fair Housing laws and company policies in all interactions with prospects and residents. • Perform additional duties as reasonably assigned • Fluency in English and Spanish. • Previous experience in leasing, property management, customer service, or a related field preferred. • Experience with Yardi preferred; familiarity with guest cards, prospect tracking, and scheduling is a plus. • Knowledge of Fair Housing laws. • Strong communication, customer service, and interpersonal skills. • Excellent organization and attention to detail. • Ability to manage multiple priorities, follow up promptly, and meet deadlines. • Comfort using computers, email, calendars, and other digital tools. • Ability to learn property details, rental pricing, leasing procedures, and company policies. • A professional, responsive, and customer-focused approach. • Ability to work independently while collaborating with the Property Management Team. • Flexibility to adapt to changing business needs.