Customer Support Associate – Sunday to Thursday Schedule

Job Title

Customer Support Associate – Sunday to Thursday Schedule

Join Amadeus and Support the Future of Hospitality!

Become part of Amadeus’ Hospitality division, where technology meets exceptional customer experience. As a Customer Support Associate, you will play a vital role helping hotels around the world deliver smooth operations every day. You’ll be joining a recognized global team dedicated to continuous improvement and collaboration.

In this role, you'll

• Provide clear and courteous assistance to global customers via phone, chat, and email. • Help diagnose and resolve issues efficiently, following up to ensure a strong customer experience. • Collaborate with other teams to address complex inquiries and ensure seamless service delivery. • Suggest enhancements to existing support processes and tools for better efficiency and user satisfaction. • Contribute to ongoing team initiatives that improve communication, documentation, and response quality.

About the ideal candidate

• Experience or interest in Customer Support or service-oriented environments. • Strong communication and problem-solving skills with a focus on collaboration. • Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them. • Organized and adaptable, able to manage global interactions in a fast-paced setting. • Comfortable communicating in English; knowledge of any additional language is beneficial. • Able to work a schedule from Sunday to Thursday within our hybrid model. • Experience in travel, hospitality, or related industries is appreciated but not required.

What we can offer you 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.