Director of Admin Experiences

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa is seeking a Director of Admin Experiences to define and execute the strategy, roadmap, and delivery of administrative experiences across the Client Platforms portfolio. This leader will be responsible for transforming fragmented onboarding, support, compliance, and operational workflows into a unified, intelligent, and highly automated ecosystem that enables Visa teams and clients to move faster with fewer manual touchpoints.

While this is not a people management role, the role will lead a team of product managers tasked with modernizing internal user experiences, simplifying onboarding operations, driving administrative automation, and creating a single, cohesive vision across onboarding, compliance, identity, contracting, fee management, and operational support experiences. The Director will partner closely with Client Support, Operations, Product, Technology, Finance, Risk, and Compliance teams to identify friction points and build scalable solutions that improve efficiency, reduce risk, and accelerate client time-to-value. This vision aligns with numerous ongoing initiatives around Unified Admin Experience, Mission Control, Launchpad, Universal ID, onboarding orchestration, fee schedule automation, and sanctions screening modernization.

Key Responsibilities:

Define and Execute the Admin Experience Strategy:

• Establish and drive the long-term vision, strategy, and roadmap for Visa's internal administrative experiences across the Client Platforms organization. • Create a unified administrative platform that brings together onboarding, compliance, operational support, identity management, workflow execution, reporting, and client administration capabilities. • Develop a multiyear transformation strategy focused on reducing administrative complexity, improving employee experience, and enabling scalable growth.

Unify Administrative Portals and Experiences: