Vice President, Client Services Go-to-Market Services North America

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 11-27-2026

Job Description

Overview:

The Vice President, Client Services Go-to-Market Services – North America (CS NA GTMS) is responsible for ensuring that every Visa product, release, and ecosystem mandate lands cleanly in the North America market and performs reliably for our clients post-launch. This leader owns the Client Services readiness function across Visa’s three business pillars – Consumer Payments, Value-Added Services (VAS), and Commercial & Money Movement Solutions (CMS) – plus Debit / Credit Processing Services (DPS), making this one of the most cross-cutting and strategically important leadership roles in NA Client Services.

The role sits at the intersection of Product, Technology, Risk, Sales, and Regional Client Services. It is the single accountable NA leader for business enhancement release readiness, new product deployment and servicing-model design, the product feedback loop from the field, incident management and sustainable root-cause remediation across clients, servicing-

requirements advocacy into Product, product and ecosystem readiness mandates, and pricing deployment readiness. In doing so, this leader directly protects client experience, accelerates time-to-revenue, and reduces operational risk for the largest and most complex Visa clients in the region.

This position operates at an executive level internally and externally and demonstrates a breadth of knowledge of Visa’s product, platform, and ecosystem capabilities. It requires a client-focused mindset, the ability to achieve results through both a direct and highly matrixed organization, the ability to influence executives, and the ability to drive change in a highly matrixed cross-functional organization.

Principal Responsibilities / Key Result Areas:

Business Enhancement Release Readiness: