Enrollment Manager
About this role
Enrollment Manager - Market Growth & Community Engagement
Delaware / New Jersey | Full-Time
This is a market-facing leadership role combining enrollment operations, team supervision, healthcare business development, and community relationship building.
About GT Independence
GT Independence is a national leader in Financial Management Services (FMS) supporting individuals in Home and Community-Based Services (HCBS) programs. Our mission is to help people live a life of their choosing, regardless of age or ability. We are committed to an inclusive, purpose-driven culture where employees can contribute, grow, and serve their communities.
Position Summary
The Enrollment Manager leads enrollment operations and market growth activities across Delaware and designated New Jersey service areas. This leader manages Support Brokers and Self-Direction Support Specialists who guide participants and caregivers through referral intake, enrollment meetings, documentation, onboarding, and activation.
The role also serves as a visible representative of GT Independence in the community. The Enrollment Manager develops relationships with managed care organizations, state and community agencies, case managers, senior centers, adult day programs, disability-service organizations, and other referral partners to increase awareness of self-direction services and generate qualified referrals.
Success requires a practical combination of people leadership, healthcare or human-services experience, enrollment execution, relationship development, and the ability to build GT Independence's presence in an emerging and competitive market.
Key Responsibilities
Team Leadership & Accountability
• Provide daily direction, coaching, and performance support to Support Brokers and Self-Direction Support Specialists. • Establish clear expectations for responsiveness, documentation quality, participant service, productivity, and follow-through. • Lead team meetings, training, workload planning, and case reviews; identify barriers and ensure timely resolution. • Develop team members through feedback, coaching, and consistent accountability, including employees who work remotely or in the field. • Coordinate coverage and resources so participants and referral partners receive reliable service across the market.
Enrollment Operations