Supervisor, Nursing Care Management - RN
About this role
The Supervisor, Nursing Care Management provides guidance on departmental and organizational policies and procedures, clinical consultation, and problem-solving to ensure patients receive timely, effective, and high-quality care.
• Full-Time/Full Benefits eligible • Monday-Friday - 8:00am-4:30pm • Westerville, OH
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Provide ongoing coaching, education, and mentorship for direct reports and assist with training and mentoring new staff in collaboration with nursing preceptor; serve as a mentor for the team and collaborate with other departments and staff to build relationships. • Participate in interviewing, selecting, hiring and training new team members. • Ensure direct reports adhere to organizational policies and departmental standards and provide individual coaching as needed; serve as a resource to team on complex issues; provide support for planned/unplanned absences. • In collaboration with Manager, conduct performance reviews and related actions and address personnel processes/issues including conflict management and disciplinary action & follow-up with the goal of attracting and retaining employees. • Lead clinical huddles to ensure collaboration of workload and case discussions. • Provide coverage for team members' absences (e.g., PTO, leaves, etc.) • Monitor caseloads and incoming referrals and adjust workload as necessary. • Ensure staff maintain strong knowledge of all clinical processes, workflows, and policies. • Collaborate with practices to understand care management needs and assist in relationship building as needed. • Work to elevate Care Management staff to be the best for our patients, our Physicians and each other. • Complete quarterly audits to ensure the delivery of patient care is timely and safe; assign file audits to the staff to meet this requirement. • Conduct 90-day and annual performance evaluations in conjunction with department manager. • Monitor Clinical Dashboard for High ED utilization and patients on caseload greater than or equal to 365 days (12 months) to ensure appropriate care plan interventions to meet patients' needs. • Stay updated on current trends in the healthcare industry and develop relationships with community-based organizations to partner for patient care needs. • Conduct home visits with staff at least quarterly to evaluate clinical competency and provide feedback. • Other job-related duties as assigned.
QUALIFICATIONS:
Experience, Education, Licensures & Certifications
• Required: Minimum of five (5) years of care management experience in acute care, home health care, hospice, managed care, or community behavioral • Required: Minimum of five (5) years of management or progressive leadership experience. • Required: Active Ohio RN License. • Required: Active Ohio driver's license with the ability to travel throughout COPC's service area. • Preferred: CCM designation or equivalent. • Preferred: Bachelor of Science in Nursing (BSN)