Office Manager - MVTA
About this role
Office Manager - MVTA
Knowledge and Experience:
• At least 3 years of experience as an Office Administrator in transit or logistics • Experience analyzing data and reporting • High School Diploma or G.E.D • BS/BA business administration a plus • Experience in a fast-paced work environment • Intermediate knowledge and experience of Microsoft Office Suite • Knowledge of NTD reporting requirements helpful • Must have valid MN driver license
Skills:
• Excellent time management and organizational skills • Must be detail oriented • Must be professional and have good customer service etiquette • Excellent verbal and written communication skills • Able to multitask • Strong analytical and reporting skills
Key Accountabilities:
Administrative
• Responsible for maintaining and furnishing all documents related to the Contract, including but not limited to, on-time performance, Contract/penalty compliance, customer complaints and resolutions, staffing reports, etc. • Weekly/Monthly accurate updating of data to be displayed in the VIZ room to include but not limited to all measurables KPIs • Manage requests from the client for various weekly and monthly reports and audits • Ability to remain organized by utilizing tools, such as MS Excel and office equipment • Manage office inventory and working with vendors to ensure regular supply of office materials • Responsible for producing monthly billing and required reporting per the client contract • Maintains integrity in dealing with internal and external customers • Responsible for NTD reporting to include but not limited to mileage, service hours, passenger counts and safety related incidents • Assist with events and projects associated with organizational culture development • Coordinate employee appreciation activities • Maintains employee confidence by keeping information confidential • Other duties assigned
Finance:
• Liaison with the corporate office for payroll and related records • Maintains confidentiality with company proprietary information, to include but not limited to financial, labor and billing data.
Business / Reporting Processes
• Coordinate performance reporting with the local management team including the implementation and tracking of key metrics for monthly reports to our client
Safety
• Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements • Ensure that the RTSMS processes are delivering their intended outputs • Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation • Ensure the promotion of customer focus throughout the organization • Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented