Production Engineer

About the role

Pensa Labs designs and builds benchtop CNC wire forming machines used by orthodontic labs, medical device manufacturers, aerospace and fabricators around the world. Every machine is assembled and tested in-house in Brooklyn, and new machines are in development.

We are looking for an Production Engineer to own how our machines get built and to make sure our customers succeed with them. This is a hands-on role on a small team. You will spend as much time on the shop floor with our technicians as you will at a desk, and your work will directly shape the quality of every machine we ship and the experience of every customer who runs one.

What you'll do

Manufacturing and production

• Own the assembly, test and shipping process for our wire forming machines, from incoming parts through final acceptance. • Map current workflows, measure build and test times, and lead improvements that reduce labor hours, rework and lead time. • Use time studies and capacity analysis to set production standards and plan staffing, tooling, fixtures and floor layout. • Bring new machines from prototype into production, giving R&D design-for-manufacturing and assembly feedback along the way. • Define inspection points, acceptance tests and calibration procedures for every machine we ship; track first-pass yield and lead root-cause analysis and corrective actions. • Build the quality records our medical and aerospace customers expect, including part traceability, build records and supplier documentation. • Write and maintain clear work instructions, BOMs, test procedures and build records that a new technician can follow. • Manage inventory of production materials, set reorder points and oversee order fulfillment and shipping. • Work with machine shops and component suppliers on quality, cost and lead time, including country-of-origin documentation for government customers. • Train and guide manufacturing technicians on new processes and standards. • Sales support: Run sample parts and feasibility tests for prospects, help configure machines and tooling for quotes, and lead technical demonstrations.

Customer support

• Onboard new customers: installation, setup and operator training, on-site or remote. • Be the technical point of contact for customers, troubleshooting machine, tooling and software issues and resolving them quickly. • Support preventive maintenance, repairs, calibration and spare parts for machines in the field. • Keep a log of customer issues and feature requests, and feed what you learn back into production, R&D and software. • Help create customer-facing documentation such as setup guides, maintenance procedures and FAQs.