Trade Operations Specialist

About Customs Support Group

Customs Support Group (CSG) is the European market leader in customs services, operating across 14 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

About the Role

As a Trade Operations Specialist, you will support the daily delivery of customs and trade services across client projects. The role combines document review, data processing and operational coordination, with responsibility for completing assigned activities accurately and within agreed deadlines.

Alongside daily operations, you will contribute to practical process improvements using Excel and other digital tools, including AI and automation where appropriate. Training will be provided on the relevant client requirements, procedures and systems.

Key Responsibilities

Trade and Customs Operations:

· Carry out assigned trade and customs activities in client systems, following established procedures.

· Review and process operational documents and data, ensuring completeness, accuracy and consistency.

· Maintain complete and accessible records and escalate issues requiring guidance or decisions beyond assigned responsibilities.

Data Management and Reporting:

· Organise, analyse and reconcile operational data using relevant systems and tools.

· Investigate discrepancies and support operational reporting.

· Maintain trackers and ensure information is accurate and up to date.

Operational Coordination:

· Manage daily priorities across different client projects and follow up on outstanding requests.

· Coordinate with clients, colleagues and external partners to resolve routine queries and obtain missing information.

· Support the setup of new operational projects and updates to existing procedures.

Process Improvement and Digitalisation: