Program Manager

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

The Program Manager at Resonetics is a key leader who manages multi-site programs involving vertically integrated technologies, processes, and businesses. Reporting to the Director of Program Management Office, the Program Manager will work and drive production implementation of new products and technologies that originate within Resonetics Light Speed Lab group as well as other “transfer-in opportunities”. They oversee all activities supporting and serving strategic customers and their portfolio of new and existing products.

Typical programs involve multiple Resonetics design and manufacturing locations, complex supply chain networks, and working with site Directors of Operations, development core teams, commercial and business development leaders, procurement, and other operations functions.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Serves as the principal contact with external customers. Coordinates and directs customer meetings and visits, and day-to-day customer communication, drive escalation/resolution of technical efforts as warranted. • Manages internal resources through dotted line relationships to meet program goals and milestones. Works with internal management to ensure appropriate resources have been assigned. • Assists business development team with definition of program scope, timeline, and budget to support preparation of proposals, quotations, and change orders for customers. • Work closely with internal global cross-functional engineering teams and subject matter experts as well as external technical partners to plan and develop project scope, deliverables, required resources, detailed work breakdown structure, project budget, costing analysis, risk mitigation plans and project timing. • Regularly publish progress status reports to leadership and stakeholders highlighting achievements, milestone deliveries and associated metrics. • Proactively communicate escalations around challenges, gaps, support required and resource needs to quickly address issues before they impede successful delivery of the program. • Keep projects on track and ensure timely completion within the defined scope, accountable for successfully meeting or exceeding commitments on product performance, product cost, cycle time, project cost and quality. • Generate high-level plans, communications, and schedules to assist with task prioritization and workload adjustments. • Identifies potential project risks and develops/implements strategies to minimize impact and control deviations from estimated costs and project deadlines. • Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction. • Coordinates the procurement of materials, supplies, services and controls necessary for timely and cost-effective completion of project within budget. • Delegate and manage tasks among team members as appropriate to drive execution of project deliverables and minimize risk. • Document project meeting minutes, issues log, decision log, metrics, and other key communications. • Ensure current Resonetics policies and practices are followed, and accurate documentation requirements are followed. • Identify resources required for project activities, develop project budgets, resource allocations and timelines. • Interact with senior personnel on complex matters requiring coordination between organizations. • Selects process improvement techniques to solve technical problems and makes sound equipment and process recommendations.