Key Customer Support Specialist with Mandarin

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

As a Key Customer Support Specialist, you will provide excellent support to our premium airline customers, ensuring a smooth customer experience and building strong customer relationships. This is a highly customer-facing role requiring strong communication skills and a proactive approach to problem-solving.

Key Responsibilities

• Act as the main point of contact for premium customers via phone, email, and digital channels. • Respond to customer inquiries promptly and professionally. • Resolve customer and operational issues by understanding customer needs and providing effective solutions. • Improve customer satisfaction through regular follow-ups and clear communication. • Provide guidance and training on available products, services, and tools. • Work closely with internal teams to ensure timely and high-quality service. • Promote digital solutions and process improvements to enhance customer experience and operational efficiency. • Maintain frequent customer contact, primarily through telephone and email communications.

Qualifications