Business Delivery Lead (small business initiatives)

Engagement: Annual salary; 12-month Fixed Term Contract Hybrid Sydney CBD

About the Role This business delivery role is focussed on smaller, divisional initiatives (rather than large-scale enterprise transformation or major technology programs). If you enjoy delivering practical business change, working closely with stakeholders and managing a varied portfolio of smaller initiatives this could be a great fit. This is a hands-on business delivery role, working closely with BAU teams across multiple functions to turn business priorities into practical outcomes. The focus of this role as on delivering business-led projects, operational change and process improvements, bringing the right people together to keep initiatives moving from planning through to implementation. You will coordinate diverse stakeholders, establish clear delivery plans, manage risks and dependencies, and provide the structure and governance needed to deliver successfully. You will also look beyond the immediate project, identifying opportunities to simplify processes, reduce business effort and improve outcomes for both the organisation and our members. Key responsibilities:

Lead the planning and delivery of cross-functional business projects and change initiatives, from initial scoping through to implementation. Partner with BAU teams to define objectives, deliverables, timelines, responsibilities and expected outcomes. Develop and manage practical delivery plans, tracking key milestones, dependencies, risks and issues. Bring together stakeholders from different business areas, creating clarity, accountability and momentum across delivery. Facilitate working groups, governance forums and regular project check-ins, ensuring stakeholders remain aligned and informed. Identify and resolve delivery challenges, escalating issues where appropriate to business owners and sponsors. Represent the business in broader change programs, ensuring operational requirements and business outcomes are understood and delivered. Lead post-implementation reviews and capture lessons learned to continually improve how business change is delivered. Identify opportunities to simplify and improve business processes, including the effective use of automation and technology where appropriate. Champion a practical culture of continuous improvement across teams.

Skills and experience required:

Proven experience delivering business-led projects, operational change or cross-functional initiatives. Strong project and delivery management capability, with experience taking initiatives from planning through to successful implementation. Excellent stakeholder management and influencing skills across different functions and levels of an organisation. The ability to bring structure, accountability and momentum to cross-functional teams. Strong risk, issue and dependency management skills. A pragmatic and solutions-focused approach, with the confidence to make decisions and navigate ambiguity. Strong organisational skills and the ability to balance competing priorities in a BAU environment. A continuous improvement mindset, with the ability to identify opportunities to simplify processes and improve business outcomes. Experience within insurance, particularly across insurance product, claims, operational processes or systems, would be highly regarded.