Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Czech Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating life-changing career moves for professionals seeking excellence in the Customer Support Services sector.

Job Overview

We are currently sourcing exceptional talent for a Czech Speaking Customer Support Representative position in Bulgaria. This role offers the perfect opportunity to advance your career within the dynamic Customer Support Services industry while enjoying a seamless transition to a vibrant new professional home.

Key Responsibilities

• Deliver high-quality assistance to clients as a Czech Speaking Customer Support Representative in our Sofia office. • Manage incoming customer inquiries across multiple channels within the Customer Support Services framework. • Maintain detailed records of customer interactions to ensure excellence in service standards. • Collaborate with cross-functional teams to resolve complex customer issues efficiently. • Ensure all communication aligns with the company’s professional tone and quality guidelines. • Act as a brand ambassador, providing world-class service that builds long-term customer loyalty. • Continuously monitor service metrics to optimize performance and reach individual and team targets. • Native or fluent Czech (spoken and written) is essential for this role. • Professional proficiency in English to collaborate with our international team. • Previous experience in the Customer Support Services industry is considered a strong advantage. • Strong problem-solving skills and a passion for helping others. • Ability to work on-site at our premium facility in Sofia, Bulgaria. • Excellent interpersonal skills and a commitment to professional excellence.

What We Offer

• Competitive Monthly Salary • Monthly Performance Bonus • Fully Paid Relocation Package (flight, transfer, hotel) • Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in • Opportunity to secure one of the most sought-after Czech-speaking jobs in the region. • And Much More...

Life in Bulgaria

Choosing one of our available jobs in Bulgaria means stepping into a country with a rich cultural tapestry, stunning mountain landscapes, and a vibrant social scene. Bulgaria offers a wonderful climate, blending Mediterranean influences with unique local charm, making it an ideal destination for professionals looking for a high quality of life.