Czech Speaking Support Specialist - Work In Sofia, Bulgaria
About this role
Czech Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we facilitate high-impact career opportunities in the Customer Support Services sector, ensuring excellence for both our clients and our candidates.
Job Overview
We are currently seeking a motivated professional for a Czech Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for those looking to advance their career in the Customer Support Services industry while enjoying a fully supported international move among the many exciting jobs in Bulgaria.
Key Responsibilities
• Deliver exceptional customer experiences by resolving inquiries via phone, email, and live chat. • Maintain high quality standards within the Customer Support Services environment through accurate documentation. • Provide expert guidance to Czech-speaking clients, ensuring all service level agreements are met. • Collaborate with cross-functional teams to escalate complex issues and provide prompt solutions. • Stay updated on service protocols to ensure consistent delivery for this Czech-speaking job role. • Act as a brand ambassador, reflecting the professionalism expected at Mercier Consultancy Group. • Contribute to the optimization of support workflows to enhance overall client satisfaction. • Native or fluent Czech (spoken and written). • Valid EU passport (mandatory). • Strong communication skills tailored for the Customer Support Services industry. • Ability to thrive in an on-site professional office setting in Sofia. • Previous experience in support roles is preferred but not required for this Czech-speaking job. • Proactive mindset suitable for the fast-paced nature of jobs in Bulgaria.
What We Offer
• Competitive Monthly Salary • Fully Paid Training • Health Insurance • Fully Paid Relocation Package (flight, transfer, hotel) • Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in • Monthly Performance Bonus • And Much More...
Life in Bulgaria
Living in Bulgaria offers a unique blend of rich history, vibrant modern city life, and stunning natural landscapes. Choosing one of our Czech-speaking jobs means you will experience the welcoming culture of Sofia, where sunny weather and a burgeoning social scene create an ideal environment for international professionals relocating to Bulgaria.