Operations Manager (BBS917)

💼 Operations Manager 🌎 Open to Latin America: This role is open to candidates based in Latin America. 🏠 Remote

About Our Client

Our client is a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail. US production, inventory, fulfilment, and logistics run through an outsourced 3PL and co-manufacturing partner, with an Australia-based team and a US Operations Director overseeing the overall plan.

About the Role

We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through the 3PL and co-manufacturing partners. You'll set daily priorities, hold partners accountable to their commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations.

This is a hands-on ownership role. You are not coordinating from a distance: you're the main day-to-day point of accountability for the 3PL and co-manufacturer relationships, multi-channel fulfilment, inventory accuracy, and financial controls.

Responsibilities

• Lead the day-to-day relationship with the 3PL and co-manufacturer, aligning priorities, confirming commitments and deadlines, and holding partners accountable for delivery • Report on dispatches, aged orders, production, stock, and risks, including sales run rates against forecasts with variances flagged • Investigate missed commitments with evidence, drive recovery actions, and escalate capacity gaps and stockout risks before commitments are missed • Turn the approved production plan into agreed daily and weekly schedules, tracking actual units by SKU and component availability • Keep production jobs, purchase orders, receipts, and records accurate in Cin7, and document and resolve quality complaints with corrective actions • Manage DTC, wholesale, Faire, Amazon, and retail fulfilment, keeping PO versions, routing, BOL, ASN, and EDI records current • Resolve overdue, partial, replacement, and unscanned orders, and track domestic freight through to customer delivery • Coordinate stock counts and month-end reconciliations, and resolve discrepancies across Cin7, the 3PL's warehouse system, Shopify, Faire, and Amazon • Check 3PL, co-manufacturing, and freight charges against approved rates, document errors and losses, and give Finance accurate shipment costs and invoice follow-up • Improve recurring workflows to reduce manual effort and errors, document procedures, and verify AI-assisted outputs • Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles