Branch Manager I

Division: Retail Banking Department: Various – Branch Network Reports to: Regional Manager Status: Exempt/Officer Grade: 10

Salary Range: $55,588 - $102,474

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: South Windsor, CT

Purpose/Objective :

The Branch Manager I is responsible for managing all functions of a retail branch, maximizing revenues, sales, and customer satisfaction while minimizing operating losses. Inspire, motivate, coach, and model sales and service behaviors. Lead a diverse team to achieve results, develop new business in the community, and ensure compliance with all bank standards, policies, and regulatory requirements. Mentor and coach to colleagues in areas of performance, product knowledge, account opening and customer experience process.

Key Accountabilities:

Branch Leadership & Business Development

· Manage, grow and retain branch deposits and revenues in accordance with the bank’s strategic plan.

· Create strategies and business opportunities to meet business development objectives and goals.

· Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.

· Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.

· Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Customer Relationship Management

· Provide an outstanding customer experience at all points of contact. Lead by example and promote a positive attitude.

· Manage, coach, and motivate branch colleagues to deliver an exceptional customer experience and sales performance.

· Educate and assist customers with digital banking services and recommend convenient banking options.

· Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.