Surgery Client and Patient Liaison - Pacific & Santa Cruz Veterinary Specialists

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists is currently seeking a Surgery Client and Patient Liaison to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support • Career mobility and development opportunities • A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

Join our team as a Surgery Client and Patient Liaison who supports the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

At Pacific and Santa Cruz Veterinary Specialists in Santa Cruz, California, our team shares a passion for exceptional patient care and a deep sense of teamwork. We work closely across departments to ensure every pet receives the highest quality of care and every client feels supported. Our culture is built on collaboration, respect, and learning. Team members are encouraged to grow their skills through mentorship, continuing education, and hands-on experience in a supportive environment.

Why Join Us:

• Do you enjoy the medical side of veterinary medicine just as much as helping clients feel informed, supported, and confident in their pet's care? Our Surgery Client & Patient Liaison plays an important role in guiding clients and patients through the surgical experience, from the initial consultation to discharge and follow-up. • Working closely with our Surgery team, you will welcome clients, obtain patient histories, assist with examinations and treatments, and help educate owners about recommended procedures, what to expect, and at-home care. You will also review estimates, enter charges, coordinate discharges, explain medications and home-care instructions, and make follow-up calls to check on patients and answer questions or connect clients with their doctor. • This is a great opportunity for someone with a strong foundation in veterinary medicine who enjoys client communication, wants to expand their knowledge of surgical procedures, and is interested in being involved in patient care in a different capacity. You will learn about the variety of procedures performed by our Surgery team and gain a deeper understanding of the surgical process while helping create a positive, organized, and supportive experience for our clients and their pets