Veteran Service Officer

HELP Program: This temporary program allows for a waiver of Civil Service Examinations for certain titles, in an effort to get qualified candidates quickly into vacant positions.

The work involves responsibility for counseling and assisting veterans, service members and their families on problems relating to their rights and benefits. Work involves matters pertaining to educational training, health, medical and rehabilitation services and facilities; employment and re-employment and provisions of laws relating to veterans’ rights and privileges. In addition, a Service Officer will prepare and assist veterans in the preparation and processing of claims and maintain liaison with public and private agencies, which provide benefits for veterans. An incumbent in this position is responsible for maintaining office functions and is expected to exercise independent judgment in areas of concern and responsibility. Does related work as required.

• Interviews claimants in need of assistance; • Prepares and processes claims, applications and appeals for pensions, compensation, medical treatment and other service benefits; • Procures documentation required for validation of claims; follow up claims to assure prompt action; reviews decision relating to claims; • Assists and advises veterans regarding insurance programs and benefits and in formulating or converting their insurance estate; • Prepares records and reports relating to Veterans Administration matters; • Prepares monthly and bi-weekly statistical reports; • Processes all incoming and outgoing mail; reviews correspondence and determines necessary action; • Maintains case files for veterans and dependents; • May assist with payroll process, vouchers, and other clerical duties as needed. • Does related work as required.

Good knowledge of Federal, State and local laws governing veterans benefits and services; good knowledge of benefits and services available to veterans and their dependents; good knowledge of the various forms used in processing claims, etc.; good knowledge of office terminology; ability to establish and maintain good public relations and to deal effectively with veterans’ problems; good judgement; mental alertness; sensitivity to reactions of others; accuracy; tact and courtesy; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS :

Graduation from high school or possession of a high school equivalency diploma and three (3) years of experience assisting individuals in guidance counseling, resolving financial, employment or benefit claim problems.

NOTE: Study in a regionally accredited college, university or business school or one registered by New York State may be substituted for the experience on a year for year basis.