Patient Access Emergency Operator
About this role
Be inspired. Be valued. Belong.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
• Comprehensive health benefits that start day 1 • Student Loan Repayment Assistance & Reimbursement Programs • Family-focused benefits • Wellness incentives • Ongoing mentorship, development, leadership programs...and more
Shift: Saturday and Sunday 11A-11P
SUMMARY:
• The Emory Healthcare Emergency Operator plays a vital role in ensuring the safety and well-being of patients, staff, and visitors across 10 hospitals by managing Plain Language emergency calls. • This position is responsible for promptly answering and triaging emergency calls, dispatching appropriate personnel, and ensuring clear communication during emergencies. • The role demands a calm, efficient, and professional individual who can thrive in high-pressure situations to support the immediate response needs of the healthcare organization.
KEY RESPONSIBILITES:
• Answer and triage all emergency and non-emergency calls quickly and efficiently • Dispatch emergency response teams, including security, medical, and maintenance personnel, according to established protocols • Monitor alarms and emergency systems to ensure immediate response to critical situations • Document and maintain detailed records of all emergency calls, actions taken, and outcomes for accurate reporting. • Operate communication equipment, such as phones, pagers, radios and computer systems, to maintain coordination between departments • Collaborate with hospital staff to ensure clear, effective communication during emergencies • Follow Emory Healthcare protocols to manage high-pressure, life-threatening situations, ensuring patient safety at all times. • Maintain a calm, professional demeanor in stressful situations to provide clear, concise instructions to callers and emergency response teams.
REQUIRED QUALIFICATIONS:
• Education -High School Diploma or equivalent. • 1-2 years of experience in emergency dispatch, call centers, or a related field required. • Familiarity with emergency communication systems, such as radios, alarm panels, and computerized dispatch systems. • Ability to work effectively in high-stress environments and make quick decisions.
ADDITIONAL REQUIREMENTS: