Distribution Customer Service and Booking Agent

Role summary

Expeditors employee who performs order input, paperwork and reporting, based on the Expeditors Customer Service Representative profile. Agents work alongside agency contract workers and own the system transactions in their area. The two open REV1 seats support Inventory and the Outbound PM shift.

Tuesday-Saturday 6am-3pm

Monday-Friday 9am-6pm

Key responsibilities

• Enter, release and update orders and transactions in the WMS accurately. • Prepare shipping and receiving paperwork and labels. • Run and distribute routine reports for supervisors. • Monitor order status and flag exceptions before cut-off. • Support cycle counts, adjustment documentation and variance research. • Coordinate with floor operators to keep physical and system activity in sync. • Communicate professionally with internal teams and, when assigned, customer contacts. • Follow SOPs and safety and security procedures.

Program specifics

• Inventory seat: serialized-inventory accuracy and count support. • Outbound PM seat: order completion, carrier hand-off documents and end-of-shift status. • Escalate any count or serial-number discrepancy immediately.

Qualifications

• High school diploma or equivalent; college degree a plus. • Customer service, logistics or warehouse office experience [Confirm years]. • Accurate data entry and working Excel; WMS experience a plus. • Detail-oriented team player.

Physical / work environment

Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time • Health Plan: Medical • Life Insurance • Employee Stock Purchase Plan • Training and Personnel Development Program • Growth opportunities within the company • Employee Referral Program Bonus