Operations Specialist (M-F, 8a-5p) JXY/JXD)
About this role
Job Summary:
Essential Duties and Responsibilities:
• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands. • Negotiate with transportation providers to obtain the best rates and service. • Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (track & trace). • Provides constant communications of service issues to appropriate personnel and departments, both internal and external. • Update and maintain transportation management and operations system. • Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. • Adheres to company standards on customer satisfaction, accuracy, and timeliness. • Proactively identify problems and swiftly implement the appropriate solutions. • Provide complex problem resolution and provides guidance to others. • Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments. • Maintains regular, timely, and consistent attendance at work. • Flexibility to work overtime as needed. • Consistently demonstrate professional behavior.
Knowledge/Skills/Abilities:
• AS400 experience • Proficient with computer and Microsoft Office applications • Excellent data entry/keyboard skills • Strong interpersonal skills to effectively interact with carriers and drivers. • Excellent problem-solving skills with the ability to seek alternative solutions. • Self-directed, displays initiative and can work independently. • Organizational and time management skills • Understands the basic concept of supply chain. • Team player with proven ability to work under pressure. • Strong attention to detail with excellent follow-up • Excellent communications skills, both written and oral • Attention to detail. • Must be fluent in English.
Education and Experience Requirements:
• High school diploma/GED required. • Supply chain; logistics; or transportation industry experience is preferred.