Pharmacy Systems Technician I
About this role
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.
Shifts:
• 7am to 4pm • 2pm to 11pm
Summary
The Pharmacy Systems Technician I is responsible for resolving all user and support issues related to the Pharmacy robotic automation. This position is responsible for ensuring business processes and quality standards are maintained. The Pharmacy Systems Technician has a positive attitude, is customer service oriented, patient, and willing to train and work with Pharmacy staff.
Essential Duties and Responsibilities
• Perform Tier I troubleshooting and resolution for all Pharmacy related issues relating to hardware, software, network and communications. • Monitor production pharmacy systems and ticket queues for any issues that may arise and respond as needed. • Triage system problems/failures, and determine the timeliest resolution path to restore optimal performance. • Coordinate with engineering areas and 3rd party vendors as needed to address system issues. • Perform repairs to systems as needed. Ensure all tools, meters, other required equipment, and spare parts are available and ready. • Coordinate all preventive maintenance activities and ensure all preventive maintenance requirements are completed as needed. • Assist in software installations, upgrades, and patches. • Communicate with Pharmacy leadership regarding the status of tickets and incidents. • Escalate service requests that require vendor support. • Work with the Production Support Manager and Level II Tech to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. • Maintain daily and monthly logs on all repairs performed on equipment in the Pharmacy. • Maintain and manage an inventory of all spare parts related to the Pharmacy. • Document all configurations and resolutions. • Improve customer service, perception, and satisfaction. • Available during non-Pharmacy hours to resolve system issues as needed. • Additional duties as assigned.
Education and Experience