IT Hardware Specialist

Description

Morgan 6 (M6) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified HUBZone company headquartered in Charleston, SC. We deliver expert talent with high-demand, low-density skill sets to support critical U.S. Government missions in areas such as special operations, intelligence, cybersecurity, agile development, and IT support.

Most importantly, we are — and we support — Warriors First.

M6 Core Values – HEROIC

• Honor: Act with integrity and truthfulness. • Excellence: Strive for quality in all we do. • Resourcefulness: Innovate and embrace change. • One Team: Stand together and treat each other with respect. • Iron Sharpens Iron: Encourage personal and professional growth. • Castle Defense: Protect the resources entrusted to us. Position Summary

Morgan 6 is seeking a skilled and customer-focused IT Hardware Specialist to support the Information Technology Services Division (ITSD) at the United States Naval Academy in Annapolis, MD.

This position provides Tier 1 and Tier 2 technical support, with an emphasis on hardware troubleshooting, workstation deployment, equipment maintenance, and IT asset management. The ideal candidate will have hands-on experience diagnosing and repairing computer hardware, supporting Windows-based systems, and delivering reliable technical assistance in a fast-paced environment.

Key Responsibilities

Hardware Support and Repair

• Perform advanced hardware troubleshooting, diagnostics, and repair of desktop computers, laptops, and other IT equipment. • Image, configure, and deploy Windows workstations in accordance with established procedures. • Perform routine and preventive hardware maintenance to ensure optimal equipment performance. • Diagnose and resolve hardware failures, connectivity issues, and peripheral device malfunctions. • Install, configure, support, and maintain printers, monitors, docking stations, and other peripheral devices. • Assist with the receipt, storage, distribution, tracking, and disposal of IT equipment. • Participate in hardware inventory management, asset tracking, and equipment lifecycle activities.

Technical Support and Customer Service

• Provide Tier 1 and Tier 2 technical support for hardware, software, and workstation-related issues. • Respond to service requests through telephone, remote assistance, and on-site troubleshooting. • Diagnose and resolve technical issues, escalating complex problems when necessary. • Document, track, and update service requests using Web Help Desk (WHD) or other designated ticket management systems. • Provide professional and responsive technical assistance to end users. • Collaborate with IT team members to ensure timely resolution of technical issues and continuity of service. • Assist with technical documentation, knowledge-based articles, and process improvements. • Support IT security and vulnerability remediation activities as directed.