Seasonal Open Enrollment Case Manager
About this role
Seasonal Open Enrollment Case Manager
Location: Ennis, TX
Job Description
We are seeking a detail-oriented and customer-focused Seasonal Open Enrollment Case Manager to join our team in Ennis, TX. This temporary position plays a critical role during the open enrollment period by assisting employees and clients with benefits enrollment, resolving case issues, and ensuring a smooth and efficient enrollment process.
Key Responsibilities
• Assist employees and clients with open enrollment questions and concerns via phone, email, or in-person. • Review and process enrollment forms and documentation accurately and timely. • Investigate and resolve case issues related to benefits enrollment, eligibility, and coverage. • Collaborate with benefits providers and internal teams to ensure accurate data and timely resolution of cases. • Maintain detailed records of case activities and communications. • Provide clear and concise communication to employees regarding their benefits options and enrollment status. • Support the benefits team with administrative tasks as needed during the open enrollment period.
Qualifications
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. • Previous experience in benefits administration, case management, or customer service is highly desirable. • Strong communication and interpersonal skills. • Ability to manage multiple cases and prioritize tasks in a fast-paced environment. • Proficient with Microsoft Office Suite (Word, Excel, Outlook). • Detail-oriented with strong organizational skills. • Ability to maintain confidentiality and handle sensitive information professionally.
Work Schedule
This is a seasonal position primarily during the open enrollment period. Flexibility to work extended hours or weekends may be required.
How to Apply
If you are interested in joining our team as a Seasonal Open Enrollment Case Manager, please submit your resume and cover letter to the provided application link or email address.