Truck Service Advisor

JOIN OUR TEAM AT COFFEE CUP TRAVEL PLAZAS TA EXPRESS!

At Coffee Cup Travel Plazas, our team is our most important guest!

This isn’t just a job—it’s an opportunity to grow, have fun, and be part of a team that values hard work, community, teamwork, efficiency, and autonomy. We create a positive, focused workplace where both our team and guests thrive!

Why Join Us?

We offer a variety of benefits designed to support you, whether you're just starting out or building a long-term career.

All team members enjoy:

• Weekly pay • 401(k) with company match • Paid Time Off • Premium pay for overnight shifts • Opportunities for wage increases (after certifications & annual merit review) • Scholarship opportunities for recent grads and children of team members (select locations) • Employee Assistance Program (EAP) • Coffee Cup Wellness Program • Team recognition rewards • Free birthday meal • 50% shift meal discount • Referral bonuses • Years of Service gifts & bonuses • Free coffee & fountain drinks while on shift • Corporate Coaching for personal & professional growth

Extra Perks for Full-Time Team Members:

• Company-sponsored health plan • Health Savings Account (HSA) • Vision, Dental, & Life Insurance • Flexible Spending Accounts (medical & childcare) • Short-Term Disability coverage

Be part of a team that values you . Apply today and start your journey with Coffee Cup Travel Plazas TA Express!

Truck Service Advisor (TSA)

A TA Truck Center Service Advisor managers customer interactions, which involves writing work orders, explaining repairs and costs, and coordinating service for trucks. Key responsibilities include handling over-the-counter transactions, suggesting additional services to generate revenue, and ensuring a positive customer experience. The role requires strong customer service and computer skills and an understanding of the trucking industry.

Core responsibilities

• Customer Service: Serve as the primary point of contact between customers and service technicians, explaining inspection results, repair recommendations, and costs. • Work Order Management: Write, detail, and process work orders, including securing purchase orders, preparing quotes, and accurately recording the customer's concerns. • Sales and Upselling: Use strong suggestive selling skills to identify and offer additional services to customers. • Transaction Handling: Handle over-the-counter (OTC) transactions and understand various payment types. • Coordination: Source parts from outside vendors and coordinate their delivery for repairs. • Administrative Tasks: Prepare end-of-shift reports and ensure the cleanliness of service counters and the showroom. • Skills and qualifications • Strong knowledge of products and services offered. • Excellent customer service and communication skills. • Proficiency with computers. • Understand and carry out oral and written directions. • Maintain cooperative working relationships. • Demonstrate sensitivity to, and respect for, a diverse population.